Hi We AreTERMS AND CONDITIONS OF SALE
Last updated: 19 July 2026
- ABOUT US
These Terms and Conditions apply to purchases made through:
Ýr Piercing
Operated by Isa Ýr Tattoo & Piercing
Based in Rotterdam, the Netherlands
KVK number: 98-28-69-43
Website: https://www.yrpiercing.com
Email: info@isabellayr.com
By placing an order through the website, you confirm that you have read and accepted these Terms and Conditions.
- PRODUCTS
Ýr Piercing sells body-piercing jewellery and related products.
We make reasonable efforts to ensure that product descriptions, materials, dimensions, colours and photographs are accurate.
Because colours and proportions may appear differently depending on the device or screen used, minor visual differences do not constitute a defect.
Customers are responsible for checking the following information before ordering:
• jewellery type;
• gauge or thickness;
• diameter or bar length;
• threading or closure system;
• material;
• colour;
• compatibility with the intended piercing.
If you are uncertain about the appropriate size or type of jewellery, contact us before placing the order.
Jewellery should not be inserted into an unhealed piercing without first obtaining professional advice.
- PRODUCT AVAILABILITY
All orders are subject to availability.
Some jewellery may be produced or offered in limited quantities. A product shown on the website may therefore sell out and may not be restocked.
Adding a product to the shopping cart does not reserve it.
If a product becomes unavailable after an order has been placed, we will contact the customer and refund the amount paid for the unavailable product.
We reserve the right to limit the quantity of a product that may be purchased by one customer.
- PRICES
All prices are displayed in euros.
Unless clearly stated otherwise, prices include applicable VAT.
Delivery charges and any other additional costs are displayed before the customer completes the order.
For deliveries outside the European Union, the customer may be responsible for import duties, local taxes, customs charges or administrative costs. These charges are not included in the product or delivery price and must be paid by the customer.
We may change prices at any time. A price change does not affect an order that has already been accepted.
Obvious pricing or technical errors are not binding. If an evident error occurs, we may cancel the affected order and refund the amount paid.
- PLACING AN ORDER
Products can be ordered through https://www.yrpiercing.com.
Before completing the purchase, the customer can review and correct the contents of the shopping cart and the information entered.
An order is placed when the customer completes the checkout process and confirms the obligation to pay.
After the order has been received, the customer will receive an electronic order confirmation.
The automatic order confirmation acknowledges receipt of the order. We may contact the customer if additional information is required or if the order cannot be fulfilled.
The customer is responsible for providing complete and accurate contact, billing and delivery information.
Ýr Piercing is not responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.
- PAYMENT
Available payment methods are displayed during checkout.
Payments may be processed by third-party payment providers such as Stripe, PayPal or another payment service offered on the website.
The customer must ensure that they are authorised to use the chosen payment method.
An order may be processed only after payment has been successfully completed or otherwise approved by the payment provider.
Ýr Piercing does not normally receive or store complete payment-card or bank-account details.
- ORDER CANCELLATION BEFORE SHIPPING
Contact us as soon as possible if you wish to cancel or modify an order.
We will attempt to process the request, but cancellation or modification cannot be guaranteed once the order has entered preparation or has been shipped.
Cancelling an order before dispatch does not affect the customer’s statutory right of withdrawal.
- DELIVERY
Orders are delivered to the address provided during checkout.
Available delivery methods, estimated delivery periods and delivery costs are displayed on the website or during checkout.
Delivery periods are estimates unless a specific delivery date has been expressly agreed.
Ýr Piercing is not responsible for delays caused by postal services, couriers, customs controls, incorrect addresses or circumstances outside our reasonable control.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for the costs of sending the order again.
The customer must inspect the parcel upon delivery.
Visible damage, missing products or incorrect products should be reported as soon as reasonably possible by emailing info@isabellayr.com.
Please include:
• the order number;
• a description of the problem;
• clear photographs of the product and packaging, where relevant.
- RIGHT OF WITHDRAWAL
Consumers purchasing online generally have the right to withdraw from the purchase without providing a reason.
The withdrawal period is 14 days from the day on which the customer, or a person appointed by the customer other than the carrier, receives the product.
For an order containing several products delivered separately, the withdrawal period begins on the day the final product is received.
To exercise the right of withdrawal, the customer must inform Ýr Piercing through an unambiguous statement before the withdrawal period expires.
The notification can be sent to:
The customer may use the model withdrawal form included at the end of these Terms and Conditions, but using the form is not mandatory.
After notifying us of the withdrawal, the customer must return the product within 14 days.
- HYGIENE EXCEPTION FOR PIERCING JEWELLERY
For health and hygiene reasons, certain piercing jewellery is supplied in sealed or otherwise hygienically protected packaging.
The right of withdrawal does not apply when:
• the product was delivered in sealed hygienic packaging;
• the seal or hygienic protection was removed, opened, broken or damaged after delivery; and
• the product is no longer suitable for return for health or hygiene reasons.
This applies regardless of whether the jewellery has actually been worn or inserted.
Customers should therefore verify the model, dimensions, colour and visible condition of the jewellery before opening or breaking the hygienic seal.
Opening an external postal box or ordinary shipping envelope does not in itself remove the right of withdrawal. The exclusion applies specifically to the sealed hygienic packaging protecting the jewellery.
A sealed product may still be returned during the statutory withdrawal period, provided that the hygienic seal is completely intact.
This hygiene exception does not remove the customer’s legal rights when a product is defective, damaged, incorrectly supplied or does not conform to the order.
- PRODUCTS EXCLUDED FROM WITHDRAWAL
In addition to piercing jewellery whose hygienic seal has been broken, the right of withdrawal may not apply to:
• products made according to the customer’s specifications;
• clearly personalised products;
• products altered at the customer’s request;
• other products legally excluded from the right of withdrawal.
The applicable exclusion will be clearly communicated before purchase where relevant.
- RETURN CONDITIONS
Products returned under the right of withdrawal must:
• be returned within the required period;
• be complete;
• include all supplied components;
• be returned in the original packaging where reasonably possible;
• not have been worn, inserted, used, altered or damaged;
• retain an intact hygienic seal where the product was supplied in hygienically sealed packaging.
The customer may inspect the product only to the extent necessary to establish its nature, characteristics and functioning.
For hygienically sealed piercing jewellery, the product can be inspected visually without opening the hygienic seal.
The customer may be held responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
Returns must not be sent before contacting us and receiving the applicable return instructions.
Return address:
[INSERT THE DUTCH RETURN ADDRESS HERE]
A webshop established in the Netherlands must provide a return address in the Netherlands.
- RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrectly supplied or otherwise non-conforming, the customer is responsible for the direct cost of returning the order.
We recommend using a traceable shipping method.
The customer is responsible for the returned parcel until it has been delivered to the stated return address.
Original express-delivery or supplementary delivery costs will not be reimbursed beyond the cost of the least expensive standard delivery method offered when the order was placed.
If a product is returned because it is defective, damaged or incorrectly supplied, Ýr Piercing will cover reasonable return costs in accordance with applicable law.
- REFUNDS
When a valid withdrawal is exercised, Ýr Piercing will refund the payments received for the returned products, including the cost of the least expensive standard delivery method originally offered, where legally required.
The refund will be issued no later than 14 days after we are informed of the withdrawal.
We may withhold the refund until:
• the returned products have been received; or
• the customer provides evidence that the products have been sent back,
whichever occurs first.
The refund will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed.
No additional fee will be charged for the refund.
Shipping costs for other products retained by the customer are not refunded.
- INCORRECT SIZE OR CHANGE OF MIND
Ordering an incorrect diameter, thickness, bar length, threading system, colour or jewellery type is considered a change of mind and not a product defect when the product supplied matches the description and order.
A product ordered in the wrong size may only be returned when:
• the statutory withdrawal period has not expired;
• the product is not excluded from withdrawal;
• the hygienic seal remains completely intact; and
• all return conditions have been met.
For hygiene reasons, jewellery cannot be exchanged or returned after the hygienic seal has been opened merely because the selected size does not fit.
- DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Customers are entitled to receive products that conform to the purchase agreement.
A product may be considered non-conforming when it:
• is not the product ordered;
• does not match its description;
• arrives damaged;
• has a manufacturing defect;
• does not possess the characteristics that the customer may reasonably expect.
Normal wear, scratches caused by use, loss, accidental damage, improper handling, incorrect insertion, failure to close the jewellery correctly or damage caused by chemicals are not manufacturing defects.
Colour changes or damage caused by exposure to cosmetics, cleaning agents, disinfectants, chlorine, seawater, perspiration or unsuitable aftercare are not considered defects unless the product was expressly sold as resistant to such exposure.
If a product appears defective or incorrect, contact info@isabellayr.com and include:
• the order number;
• a clear description of the issue;
• photographs showing the product and problem;
• any other reasonably requested information.
Depending on the circumstances and applicable consumer law, we may offer repair, replacement, an appropriate price reduction or a refund.
The hygiene exception does not limit statutory rights relating to defective or non-conforming products.
- MATERIALS AND ALLERGIES
Product pages describe the jewellery material as accurately as reasonably possible.
The customer is responsible for checking whether a material is suitable for them before placing an order.
A previous absence of reactions does not guarantee that a future reaction will not occur.
Individual sensitivities, allergies and skin reactions are not automatically evidence that a product is defective.
Stop wearing the jewellery and seek appropriate professional or medical advice if irritation, swelling, pain or another unexpected reaction occurs.
Ýr Piercing is not responsible for a reaction caused by:
• a known or undisclosed allergy;
• incorrect jewellery selection;
• use in an unsuitable or unhealed piercing;
• improper insertion or removal;
• inadequate aftercare;
• contamination after delivery;
• failure to seek professional advice when required.
This provision does not exclude liability for a defective or incorrectly described product.
- JEWELLERY USE AND CARE
Piercing jewellery is a personal-use product and must be handled carefully.
The customer should:
• wash their hands before handling jewellery;
• avoid inserting jewellery into an inflamed or unhealed piercing without professional advice;
• check threaded ends and closures regularly;
• keep small jewellery parts away from children and animals;
• follow the specific care instructions supplied with the product;
• obtain help from a professional piercer when unsure about insertion, removal, sizing or healing.
Ýr Piercing is not responsible for loss caused by an incorrectly tightened or improperly closed piece of jewellery.
- PRODUCT IMAGES AND HANDMADE VARIATIONS
Product photographs are intended to represent the jewellery as accurately as possible.
Actual colours may vary slightly according to lighting, photography and screen settings.
Where jewellery includes natural stones, handmade elements or individually finished components, small variations in colour, texture, shape or finish may occur.
These natural or handmade variations are part of the product and do not constitute defects, provided that the product substantially corresponds to its description.
- LIMITED-EDITION PRODUCTS
Some pieces or collections may be sold as limited editions.
Availability is limited to the stated quantity, and restocking is not guaranteed.
A limited-edition designation relates to availability and does not remove or limit the customer’s statutory consumer rights.
- GIFT CARDS AND DISCOUNT CODES
Gift cards and discount codes are subject to the conditions displayed when they are issued.
Unless otherwise stated:
• discount codes cannot be exchanged for cash;
• only one discount code may be used per order;
• discount codes cannot be applied retrospectively;
• gift cards cannot be refunded in cash after the statutory withdrawal period;
• promotional discounts may not apply to all products.
A customer’s statutory rights remain unaffected.
- LIABILITY
Nothing in these Terms and Conditions excludes or limits liability where exclusion or limitation is prohibited by law.
To the extent permitted by law, Ýr Piercing is not liable for damage resulting from:
• incorrect use of the jewellery;
• incorrect sizing selected by the customer;
• self-insertion or self-removal performed improperly;
• failure to follow product or aftercare instructions;
• use in an unsuitable, infected or unhealed piercing;
• undisclosed allergies or medical conditions;
• ordinary wear and tear;
• loss of removable or threaded jewellery parts;
• events outside our reasonable control.
Information provided on the website is general information and does not replace individual medical advice.
- FORCE MAJEURE
Ýr Piercing is not responsible for failure or delay caused by circumstances outside our reasonable control.
These circumstances may include natural disasters, fire, serious illness, transport disruption, postal delays, customs delays, strikes, government measures, technical failures or supply-chain interruptions.
When possible, we will inform affected customers and take reasonable steps to limit the consequences.
- COMPLAINTS
Questions or complaints concerning an order should be submitted to:
Please include the order number and a clear description of the issue.
We will review the complaint and respond within a reasonable period.
Submitting a complaint directly to us does not affect the customer’s right to contact a competent consumer-protection authority or seek another legal remedy.
- PERSONAL DATA
Personal data collected in connection with an order is processed in accordance with our Privacy Policy.
The Privacy Policy is available separately on https://www.yrpiercing.com.
Payment providers, delivery companies and other service providers may process personal information when necessary to complete the order.
- INTELLECTUAL PROPERTY
All website content, including photographs, product descriptions, graphics, logos and original designs, remains the property of Ýr Piercing, Isa Ýr Tattoo & Piercing or the relevant rights holder.
Content may not be copied, reproduced, modified, distributed or commercially used without prior written permission.
Purchasing a product does not transfer intellectual-property rights relating to its design, photographs or presentation.
- APPLICABLE LAW
These Terms and Conditions are governed by Dutch law.
Consumers residing in another European Union country retain any mandatory consumer protections applicable under the law of their country of residence.
Disputes should first be submitted to Ýr Piercing so that an appropriate solution can be attempted.
Nothing in this section restricts a consumer’s right to bring a claim before a competent court under applicable consumer law.
- CHANGES TO THESE TERMS
We may update these Terms and Conditions when our products, sales process, delivery methods or legal obligations change.
The version applicable to an order is the version published at the time the order was placed.
The date of the latest update is displayed at the top of this page.
- CONTACT
For questions regarding products, orders, returns or these Terms and Conditions, contact:
Ýr Piercing
Isa Ýr Tattoo & Piercing
Rotterdam, the Netherlands
KVK number: 98-28-69-43
Website: https://www.yrpiercing.com
Email: info@isabellayr.com
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the purchase agreement.
To:
Ýr Piercing
Email: info@isabellayr.com
Return address:
I hereby inform you that I wish to withdraw from the purchase agreement concerning the following product or products:
Product or products:
Order number:
Ordered on:
Received on:
Customer’s full name:
Customer’s address:
Customer’s email address:
Customer’s signature, only when this form is submitted on paper:
Date: